Control system and values management
Munich Airport measures the performance of its managers using financial and non-financial indicators. The most important of these are the indicators that measure corporate sustainability and quality. Earnings before taxes (EBT) cover the economic perspective, while the Passenger Experience Index (PEI) focuses on the customer via the achievement of quality targets, which include increasing customer satisfaction as a strategic thrust. The carbon reductions cover the ecological perspective. With the inclusion of Lost Time Incident Frequency (LTIF) as a social performance indicator in the management system, the Group uses indicators from all three perspectives of classic sustainability management (economy, ecology, and social).
FMG surveys internal and external interest groups each year to determine and regularly affirm the relevance of the most important performance indicators for stakeholders.
Earnings before taxes (EBT)
Earnings targets for managers are formulated on the basis of earnings before taxes (EBT).
EBT is the input factor for determining profitability. It relates to the consolidated earnings before taxes, calculated by applying the International Accounting Standards in the version adopted into European law by the European Commission.
Passenger Experience Index (PEI)
The PEI is a measurement model for customer satisfaction, which allows Munich Airport to derive location-specific targets adjusted to the needs of target groups, and to assign the fields of action for improving service to existing customer contact points. Responsibility for determining these values lies with an independent external service provider for reasons of objectivity. Using questionnaires, the provider surveys the satisfaction of departing and arriving travelers on a regular basis over the course of the entire year. On a quarterly basis and at the end of the year, Munich Airport thus receives a great deal of detailed information about the satisfaction of its passengers in eight categories along the passenger experience chain. One key figure follows from the question about general satisfaction, which is queried for both departing and arriving passengers and which forms the basis for the target definition.
At the end of 2016, the Munich airport set itself the climate target of making its operations carbon-neutral from 2030. At least 60% of emissions are to be effectively reduced, with the remainder being offset by high-value compensation measures. Emissions caused directly by Munich Airport itself through energy supply and fuel consumption (Scope 1) and emissions arising from purchased energy (Scope 2) are factored into the calculation. The key figure «carbon reductions» measures the reduction in emissions in tonnes resulting from the targeted implementation of CO₂-saving measures. Measures (e.g. switching over to LED lights) that are designed to ensure recurring annual energy savings (electricity, heat, cooling, fuel) are implemented every year. The energy volumes that are saved as a result reduce CO₂ emissions for the following years. Factors such as the conservation of resources or the efficient use of energy can also be taken into account.
The emission factor from the German Environment Agency (UBA) is used to facilitate comparisons between the projected and achieved target values; the factor is available at the beginning of the reporting year.
Lost Time Incident Frequency (LTIF)
The LTIF represents a benchmarkable accident frequency rate. It relates the number of occupational accidents to the number of hours worked. Only occupational accidents with a lost time of one day or more are included in the determination of LTIF. Commuting accidents are not taken into account. The indicator is collected for the two largest Group companies (FMG and AE Munich). Further companies will be included in the future.
The control intention is to reduce the frequency of occupational accidents, accident-related absenteeism and the associated accident costs, as well as to raise awareness of the accident issue as a whole.