Premium hub: Munich maintains top position
At the annual «World Airport Awards» presented by the London-based aviation research institute Skytrax, Munich Airport was once again awarded the title of «Best Airport in Central Europe» based on a global passenger survey in spring 2023. In addition, the airport staff won the «Best Airport Staff in Europe» award.
Traveler satisfaction decreased only slightly compared with the previous year. The main reason for this development, which is measured by the Passenger Experience Index (PEI), is essentially the unplannable surge in travelers following the lifting of almost all travel restrictions in the spring and summer of 2022. Travelers’ quality of visit was further improved last year through various innovative measures: For example, families with children have the opportunity to go on an «audio walk» through Terminal 2 using an audio book.
Safety and health come first
Munich Airport was again awarded the «ACI Airport Health Accreditation» certificate by Airports Council International (ACI) in 2022. In addition to the excellent health protection of airport staff, it also certifies the successful implementation of health and safety measures. Disinfection and cleaning, compliance with hygiene rules in passenger areas, wayfinding, and the provision of relevant information for air travelers were the focus of the investigation. Munich Airport follows the recommendations of the Council Aviation Recovery Task Force of the International Civil Aviation Organization (ICAO) and the EASA/ECDC Aviation Safety Protocol. In addition, we consistently implement the ACI Europe guidelines for safe and healthy air travel.